We participated in the Great Place to Work™ survey in Finland again in November 2022. Fiksuruoka is no. 4 in Finland’s Best Workplaces™ list! We rose twelve places from last year's ranking. This is our third consecutive year of participating in the GPTW survey. Getting ranked on the top 20 list is a huge achievement for us, but what's even more valuable is making data-based improvements and keep building Fiksuruoka – Foodello to be even better place to work for our employees!
“With Jessica, we started making big changes according to last year's survey results and data, and the overall results of the survey increased this year from 90 % to 93 %", says Tiina, our HR Advisor.
“With Jessica, we started making big changes according to last year's survey results and data, and the overall results of the survey increased this year from 90 % to 93 %", says Tiina, our HR Advisor.
The places for improvement that were pointed out in the survey last year were our main focus during the past year – and that was really shown in the results as improved ratings by our employees!
Our People team – Tiina and Jessica have worked hard to improve and measure the employee experience during last year.
“We have focused a lot on the employee data – by following our company values we want to utilize data to make decisions. We have upgraded the ways we collect and use data from our employees even to the extent that our people already experienced small "survey fatigue”, Tiina smiles.
Therefore, a total of 39 responses from 43 employees were received from our Finnish team to the GPTW survey. Now, let's dive deeper into the good overall results that speak for themselves!
“With Jessica, we started making big changes according to last year's survey results and data, and the overall results of the survey increased this year from 90 % to 93 %. We are also proud that 92 % of our employees think that We are a Great Place to Work”, says Tiina, our HR Advisor.
One of the biggest struggles that our employees pointed out in last year's survey was the old office: the location and its facilities. As a direct improvement, our Finnish team moved to new wonderful premises in Helsinki in November 2022, and this obviously made a huge impact on the daily experience of working for our people in Helsinki.
In addition to the new office, other big improvements were made to enhance the things that we found out in last year's survey. As a result, Fiksuruoka is now seen as 15 % more caring in the great place to work survey focus area caring statement’s average, and our employees experience 10 % more respect in the great place to work survey focus area respect statement’s average. This is a strong improvement! What was done about it?
“In last year’s survey, our workplace was already seen as a physically safe environment and a safe space. Still, there were a lot of improvements to be made on how we can support our employees' holistic wellbeing even better”, Tiina says.
Examples of big and small measures that were taken to improve well-being at work:
“I want to point out that even if the GPTW survey was only about our employee experience in Finland, we are striving to create similar benefits, events and employee experiences for our Dutch team members, too”, Jessica reminds with a smile.
“We are striving to create similar benefits, events and employee experiences for our Dutch team members, too.”
Another big theme that Tiina and Jessica started to work on was professional development opportunities and support at Fiksuruoka. In last year’s survey it was found that our employees didn’t completely grasp their roles, opportunities to have an impact and grow professionally within the purpose and future plans of the company.
“The situation for many of our employees was: I’ve been in the team for some time now, but I don’t see where I could grow next”, Tiina thinks back.
When Tiina joined the company in 2022, she already brought a new company policy with her: the employees at Fiksuruoka could use 1 hour weekly on learning and development. Also company-wide knowledge sharing sessions were already a part of Fiksuruoka’s culture.
Things that were added in our roster of ways to develop yourself professionally:
“It’s important for us to create a culture where everyone has the courage to say “I need more support in learning this”, when needed. Then we can provide that support. This leads to, for example, being able to hire people with potential over experience when we can support people better with growing their competence with us”, Tiina says.
“It’s important for us to create a culture where everyone has the courage to say “I need more support in learning this”, when needed.”
“When we create tools for both team leaders and their team members to support the development of their competence, it flows into the development of the entire company. This is remarkable stuff”, says Jessica.
“I just had a chat with our chairman of the board: we agreed that we have a waterfall of positive development going on at Fiksuruoka, and it cannot be stopped! Our team leaders independently realize the importance of these development processes and these processes progress continuously”, Tiina says enthusiastically.
“I have to say, our employees are very, very ambitious”, Tiina says.
“Our people have incredibly high standards and expectations when it comes to the quality of our own service, products and apps. One of the biggest challenges that was found in the survey is the pride towards our own work. That’s why we have taken and will take a lot of concrete measures to improve our service so we can feel even more proud of what we’re doing day to day”, Tiina says.
“Our people are very, very ambitious. – One of the biggest challenges that was found in the survey is the pride towards our own work.”
So, it can be directly stated that good quality of work is really important to our team. Our people want to deliver excellent services and for example, the NPS must be top notch. It’s deep in our culture that we analyze the feedback and data from our customers a lot – and improve every day.
What kind of things have we focused on so we can be even more successful and proud of our work, service, products and apps?
Overall focus points we’ve chosen to improve our employee experience and become an even greater place to work next year:
“I believe that next year, all of us can pat ourselves on the head for the good job and be proud of our achievements. Of course, there will always be room for improvement, that’s for sure. This growth mindset can’t ever be wiped away from our culture”, Tiina says with a warm smile.
Tiina Hahtovirta has been appointed as our HR Advisor from 1st of June 2023 onwards.